Frequently Asked Questions (FAQ) for womensrave.com

1. Orders & Shipping

• How do I track my order?
  Once dispatched, you’ll receive a tracking number via email. Monitor your package via our Order Tracker.
• What are the delivery options?
  • Standard (3-5 business days, free over £70)
  • Next Day (£4.99, free over £150)
  • International (5-10 business days, fees apply).

2. Returns & Refunds

• What’s your return policy?
  Return unused items within 14 days for a refund (28 days for store credit). Faulty items qualify for free returns.
• How do I process a return?
  Log in to your account and follow instructions in the Returns Portal.

3. Payments

• What payment methods do you accept?
  We accept Visa/Mastercard, PayPal, Clearpay, and Klarna (GBP, USD, EUR, AUD).
• Why did my discount code fail?
  Codes may exclude sale/beauty items or expire. Check terms during checkout.

4. Product Info

• Where can I find size guides?
  Each product page includes detailed sizing charts.
• Are items customizable?
  No, we do not offer customization services.

5. Account Support

• How do I reset my password?
  Click “Forgot Password” on the login page or contact Customer Support.
• Can I merge multiple orders?
  No, but you may return items and place a new order.

6. International Orders

• Are customs fees included?
  No, customers are responsible for international duties.

7. Security

• Is my data safe?
  Yes, we use SSL encryption and never store credit card details.

8. Holiday Policies
During peak seasons (e.g., Christmas), allow extra processing time due to carrier delays